Spare Shipping Policy
All of our orders are processed and dispatched from our warehouse in the US or China.
We have a dedicated shipping postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.
All of our Shipping Options are weight based, but for the time being we do not charge for shipping due to the nature of our product prices.
Our shipping options include tracked deliveries.
We aim to get all orders placed before 2pm GMT dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would recommend that you add 1 extra processing day onto the listed delivery duration.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Please note, without proof of parcels that go missing, we cannot take responsibility for parcels that go missing under. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away.
In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after dispatch, as opposed to when the order was placed or created.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
For any queries regarding delivery or tracking, please contact our order management team on howdy@tinytown.shop